We ship all fish as quickly as possible. Many orders are shipped the same day or the next day. Our typical shipping days are Monday through Wednesday. All live fish orders are shipped for overnight delivery. In most places they will arrive by 10:30 am. We use several different companies for fastest shipping so your order may be shipped by FedEx, UPS, DHL, or possibly something else. Faster shipping is available in some locations at an additional cost. Please contact us as soon as possible within placing your order (preferably before) to request specific shipping methods (such as FedEx First Overnight or Saturday delivery – special request will incur an increased cost).
Inclement weather may cause delays in us shipping out any fish but we will do our best to communicate with all customers beforehand if weather seems like it will be an issue. The last thing we want to do is ship into the middle of a snowstorm or other weather issue and have shipments delayed. We will ship using ice packs and heat packs when appropriate. We use insulated boxes and thick bags for shipping.
Shipping on all live orders is a flat $39 unless otherwise specified. Orders over $350 will receive free shipping. Shipping prices will not be refunded. We do not charge box fees or heat pack/ice pack fees.
Wicked Clownfish guarantees that your fish will arrive alive and healthy.
In the unusual event that your fish does not arrive alive you must contact Wicked Clownfish within 1 hour of your package being delivered. We do everything we can to make sure shipments arrive safely, but occasionally things happen. We will do our best to make it right. We will replace DOA’s with a comparable fish or issue a refund if none are available. We recommend taking photographs while unpacking your fish to document any possible issues.
In the event that we recommend holding off on any particular shipment but the customer insists on shipping, the arrive alive guarantee is null and void.
If you are unhappy with your order for any reason please contact us as soon as possible and we will do our best to rectify the situation.
Thanks for shopping at WickedClownfish.com!